CUSTOMER STORY

Bergen Logistics turns department-store compliance into AI-run execution with Ripple

CloudX WMS

Department-store compliance

Global 3PL and fulfilment

A global 3PL needed compliance execution that could keep pace with client complexity.

Bergen manages fulfilment for hundreds of clients on its industry-leading CloudX WMS, each with retailer-specific rules for packaging, labelling, hangers, gift notes, routing, and value-added services. Ripple turned store-specific compliance, pick-ticket printing, and department-store logs into executable workflows across existing systems.

USE CASE

Compliance execution and store logs

CORE SYSTEMS

CloudX WMS

INDUSTRY

Global 3PL and fulfilment

AT A GLANCE

A global 3PL needed compliance execution that could keep pace with client complexity.

>$500

Per missed tag, wrong packing, or non-compliant box

~10%

Of monthly orders trigger compliance chargebacks

Facilities across five regions

300+

Clients across department-store and brand workflows

CUSTOMER STORY

"Our compliance work is some of the most varied in the business, every retailer wants something different. Ripple handled that variation without us rebuilding the process every time."

Ferka Vukel, Vice President of Operations, Bergen Logistics

THE PROBLEM

Bergen's compliance work was too varied to keep scaling manually.

RULE COMPLEXITY

Every retailer has its own requirements

Hangers, poly bags, inserts, labels, routing, gift notes, and special packaging vary by store, client, and product line.

MANUAL DEPENDENCY

Key steps lived in systems and people's heads

Teams had to interpret PDFs, emails, ERP data, WMS fields, and client-specific instructions before work could reach the floor.

COST OF ERROR

Chargebacks made mistakes expensive

Fines of $250 - $500+ were typical for missed tags, wrong packing, missing bands, or non-compliant boxes.

THE SOLUTION

Ripple processed the compliance workflow from order context to executable action.

Instead of asking teams to interpret every instruction manually, Ripple agents read the work, apply the right rules, create the operational output, and keep exceptions visible.

Capture work

Pull orders, pick tickets, attachments, PDFs, emails, and CRM context into one workflow.

Read rules

Match client, store, product, and ship-to requirements against digitized compliance logic.

Validate details

Check pick-ticket counts, unit quantities, warehouse filters, and required VAS actions.

Create output

Generate store logs, print-ready documents, and client-specific print queues.

Route exceptions

Escalate ambiguous cases while standard work continues automatically.

IMPLEMENTATION

Built around Bergen's existing operating stack, not a system replacement.

CORE SYSTEM

CloudX WMS — fed by RLM, BlueCherry, Cin7

INPUTS

PDF, CSV, EDI, email, ERP

COLLABORATION

CRM system tickets and attachments

EXECUTION

Pick tickets and print queues

CHANGE MODEL

No system replacement

Client-specific print queues

Gift notes, white paper, cardstock, and branded inserts can be queued by client rather than handled one by one.

Operational checks

Warehouse filters, unit counts, and pick-ticket totals reduce missed work and improve user confidence.

Knowledge capture

Rules move out of memory and into repeatable workflows that can support new sites and new clients.

IMPACT

Early results point to faster work, fewer manual checks, and a stronger control layer.

OPERATIONAL SPEED

Faster than before in live testing

• Multi-select and AI-assisted actions reduced repetitive handling • Print and document workflows can move in batches • Standard work can continue without waiting on manual review

CONTROL AND ACCURACY

More checks before work reaches the floor

• Pick-ticket and unit counts can be validated • Warehouse filtering reduces irrelevant account noise • Exceptions stay visible for the team

SCALABILITY

Manual knowledge becomes reusable execution logic

• New clients and sites can inherit the rule base • Compliance staff spend less time re-reading manuals • Chargeback prevention replaces after-the-fact dispute work

TAKEAWAY

Ripple enabled increased compliance execution capacity for high-variation 3PL operations.

Ripple helped run execution from messy inputs to final operational action, so experienced teams can focus on judgement, customers, and continuous improvement.

For Bergen, that meant department-store compliance can move from manual interpretation and scattered knowledge to structured, testable workflows that scale across clients and locations.

Bergen Logistics turns department-store compliance into AI-run execution with Ripple

A global 3PL needed compliance execution that could keep pace with client complexity.

A global 3PL needed compliance execution that could keep pace with client complexity.

Bergen's compliance work was too varied to keep scaling manually.

Ripple processed the compliance workflow from order context to executable action.

Built around Bergen's existing operating stack, not a system replacement.

Early results point to faster work, fewer manual checks, and a stronger control layer.

Ripple enabled increased compliance execution capacity for high-variation 3PL operations.

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