Privacy Statement for Ripple Technologies’ Agentic AI
SaaS Platform
Effective Date: 01/07/2024
Plain-Language Summary
We care about your privacy. When you use Ripple Technologies’
Agentic AI platform, your data is used only to provide and improve our services
— not sold or misused. By default, your business data is not used to train
our foundation AI models. You can choose to opt out of any
model-improvement features, and enterprise clients can run in full “no-train”
mode. We secure your information with industry-standard protections, and you
have rights to access, correct, or delete your data at any time.
1. Information We Collect
We may collect:
- Account
& Contact Information: name, business role, email, phone, login
credentials, billing details.
- Business
& Workflow Data: instructions, documents, order details, or
process data you submit to the platform.
- Communications:
support requests, chat transcripts, meeting recordings, or surveys.
- Usage
Data: interactions with the platform, logs, IP addresses, device
identifiers, cookies, and AI agent interactions.
- Third-Party
Data: information shared with us via integrations (e.g., CRM, ERP, or
other SaaS tools).
Sensitive or regulated data is only collected with your
explicit consent.
2. How We Use Your Information
We use your personal information to:
- Deliver,
secure, and improve the AI SaaS platform.
- Train,
validate, and enhance our AI agents and automation capabilities (with
safeguards for de-identification and anonymization where possible).
- Support
business workflows such as customer service, compliance, and reporting.
- Provide
updates, notifications, and customer communications.
- Detect
and prevent fraud, abuse, or unauthorized access.
- Comply
with legal and regulatory requirements.
3. AI and Automated Processing
Our Services use AI-driven and automated processing
to analyze inputs, generate responses, and provide recommendations.
- Automated
decisions may include workflow routing, compliance validation, and
customer response handling.
- You
may have rights under applicable law to object to or request review of
certain automated decisions.
4. AI Model Training & Data Use
We recognize the importance of transparency in how your data
interacts with AI models.
- No
sale or misuse of client data: We do not sell or disclose your
business data for third-party training purposes.
- Default
policy: Your business data is not used to train our foundation AI
models.
- Limited
use for service improvement: In some cases, we may use de-identified,
aggregated, or synthetic data to improve platform performance (e.g.,
error detection, language accuracy, or workflow validation).
- Customer
control: You may request to opt out of all model-improvement uses of
your data.
- Enterprise
deployments: For private or regulated environments, AI agents can be
deployed in “no-train” mode, ensuring your data never leaves your
environment for model improvement.
5. How We Share Information
We may share information:
- With
service providers (e.g., cloud hosting, support, security, AI
infrastructure).
- With
integration partners (e.g., CRM, ERP, email platforms) if you
connect them to our platform.
- With
legal authorities when required by law.
- During
corporate transactions such as mergers or acquisitions.
We do not sell your personal information.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access,
correct, or delete your personal information.
- Restrict
or object to processing.
- Request
data portability.
- Manage
marketing communications.
Requests can be submitted at: privacy@useripple.io.
7. Data Retention
We retain personal information as long as necessary to
deliver services, comply with legal obligations, resolve disputes, and enforce
agreements.
8. International Data Transfers
Your information may be stored and processed in the U.S. or
other countries where we or our partners operate. We apply appropriate
safeguards (such as Standard Contractual Clauses) to protect your data in
compliance with applicable laws.
9. Security
We use industry-standard safeguards — including encryption,
access controls, monitoring, and audits — to protect your information. However,
no system is fully secure.
10. Children’s Privacy
Our Services are not intended for children under 18, and we
do not knowingly collect data from them.
11. Updates
We may update this Privacy Statement from time to time. If
material changes occur, we will notify you through the platform or by other
means as required by law.
12. Contact Us
If you have questions or concerns about this Privacy
Statement or our data practices, please contact us at:
privacy@useripple.io